Online purchases made through shop.gen.xyz are valid for exchange, credit, or refund within 30 days from the ship date.
Shipping charges are not refundable unless you received damaged, defective, or wrong item(s).
- To receive a refund, items must be returned unwashed, unworn, and undamaged.
- Refunds will be credited to the original form of payment.
- Customer is responsible for return shipping.